Welcome to Seasound Electronics Store’s FAQ page. Here you’ll find answers to common questions about our marine electronics products, shipping policies, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

About Our Products

What types of marine electronics do you specialize in?
We specialize in premium marine audio and electronics including amplifiers & subwoofers, marine stereos, waterproof speakers, marine antennas, boating electronics, waterproof cameras, and all the accessories you need for your marine adventures. Our products are selected for their durability and performance in marine environments.
Are your products waterproof?
Many of our products are specifically designed to be waterproof or water-resistant for marine use, including our waterproof speakers, waterproof cases, and marine electronics. Product descriptions will clearly indicate the level of water protection for each item.
Do you carry GoPro accessories for marine use?
Yes! We offer a selection of GoPro accessories specifically suited for marine environments, including waterproof cases and mounts designed for boats and water sports.

Shipping & Delivery

Where do you ship to?
We proudly serve adventurers worldwide, though we currently cannot deliver to some remote areas and parts of Asia. During checkout, you’ll be able to see if we can ship to your location.
What shipping options do you offer?
We offer two shipping options:

Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking.
Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch (tracking included).
How long does order processing take?
All orders are processed within 1-2 business days before shipping. You’ll receive tracking information once your order ships.
Do you handle customs documentation for international orders?
Yes, our team prepares all necessary customs documentation for international shipments. Products are specially packaged to withstand international transit.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original condition with all packaging. Please contact our customer service team at [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Do you offer any financing options?
Currently, we don’t offer financing options directly, but you may be able to use PayPal Credit if available in your region.

Customer Support

How can I contact customer service?
Our marine electronics experts are happy to help! You can reach us at [email protected]. Our headquarters is located at 4647 Radford Street, Louisville, US 40299.
Do you offer product installation advice?
While we can provide general guidance on product installation, we recommend consulting with a professional marine electronics installer for complex installations to ensure optimal performance and safety.

At Seasound Electronics Store, we’re committed to helping you equip your vessel with the best marine electronics. Just as our products are built to withstand ocean conditions, our customer service is designed to be reliable and helpful for all your marine audio needs.