At Seasound Electronics Store, we stand behind our marine electronics and audio equipment with the same confidence we put into our waterproof cases. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process.

Key Points at a Glance:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all accessories
  • Non-Returnable: Custom or special order items (marked as such)
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

Our Return Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your email (or use our template below):

Subject: Return Request – Order #[Your Order Number]

Dear Seasound Electronics Team,

I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]).

Item(s) to Return: [Product Name(s)]

Reason for Return: [Please specify]

Preferred Resolution: [Refund/Exchange for (specific product if exchanging)]

Contact Information: [Your Full Name, Email, Phone Number]

Thank you,

[Your Name]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please note: Returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Carefully pack the item(s) in the original packaging with all included accessories and documentation. Include a copy of your order confirmation or packing slip. Affix the provided return shipping label (if applicable) and ship to:

Seasound Electronics Returns
4647 Radford Street
Louisville, US 40299

Important: For exchanges, please clearly indicate the replacement product you’re requesting. We’ll process your exchange once we receive and inspect the returned item.

Refund Information

Refund Processing

Once we receive and inspect your return:

  • Refunds will be issued to your original payment method within 3-5 business days
  • Shipping fees are non-refundable unless the return is due to our error
  • For PayPal payments: Refunds may take 1-2 additional days to appear in your account

Exchange Processing

For exchanges:

  • We’ll ship your replacement item within 1-2 business days after approving the exchange
  • Standard shipping rates apply unless the exchange is due to our error
  • You’ll receive tracking information via email

Non-Returnable Items

To protect all customers, we cannot accept returns or exchanges for:

  • Custom or special order items (clearly marked as such on product pages)
  • Opened waterproof cases (unless defective)
  • Used or installed marine electronics
  • Items not in original condition (damaged, missing parts, or altered)

Defective or Damaged Items

If your marine electronics arrive damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or repair at no cost to you.

International Returns

For our international customers (excluding some Asian regions):

  • You are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • Customs fees or import taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Our marine electronics specialists are here to help with any questions about returns or exchanges. Contact us at:

  • Email: [email protected]
  • Phone: +1 (555) 123-4567
  • Business Hours: Monday-Friday, 9AM-5PM EST

We appreciate your trust in Seasound Electronics for your marine audio and electronics needs. Our goal is to ensure you’re completely satisfied with your purchase, whether you’re outfitting your boat, RV, or waterproof adventure gear.