Shipping Policy

At Seasound Electronics Store, we’re committed to delivering your marine electronics and waterproof gear with care and efficiency. Whether you’re outfitting your boat, RV, or preparing for aquatic adventures, our shipping and returns policies are designed for your convenience.

Shipping Information

We ship globally (excluding some Asian regions and remote areas). You’ll receive tracking information via email once your order ships.

Returns & Exchanges

We stand behind our marine electronics and waterproof equipment. If you’re not completely satisfied, we offer a straightforward 15-day return policy from the delivery date.

Return Process

1. Initiate Your Return: Email [email protected] within 15 days of delivery with:
   • Your order number
   • Item(s) to return
   • Reason for return
   • Preferred resolution (refund or exchange)
2. Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number and instructions within 1-2 business days.
3. Package & Ship: Return items in original packaging with all accessories to:
   Seasound Electronics Returns
   4647 Radford Street
   Louisville, US 40299

Refund Information

• Processing Time: 3-5 business days after we receive your return
• Method: Original payment method
• Shipping fees are non-refundable unless the return is due to our error
• PayPal refunds may take 1-2 additional days

Exchange Information

• Replacement items ship within 1-2 business days after approval
• Standard shipping rates apply unless the exchange is due to our error
• You’ll receive tracking information via email

Non-Returnable Items

To protect all customers, we cannot accept returns for:

• Custom or special order items (marked as such on product pages)
• Opened waterproof cases (unless defective)
• Used or installed marine electronics
• Items not in original condition (damaged, missing parts, or altered)

Defective or Damaged Items

If your marine electronics arrive damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or repair at no cost to you.

International Returns

For international customers (excluding some Asian regions):

• You are responsible for return shipping costs
• Original shipping fees are non-refundable
• Customs fees or import taxes are non-refundable
• Mark packages as “Returned Goods” to avoid customs charges

Thank you for choosing Seasound Electronics for your marine audio and waterproof electronics needs. We’re committed to your complete satisfaction with every purchase.